Terms of Service
Last updated 12 November 2026
These terms are the agreement between you and Velour. By creating an account or using the app you accept them. If you do not accept them, please do not use Velour.
Who can use Velour
You must be at least 13 years old, and old enough to form a binding contract where you live. You are responsible for everything that happens under your account, so keep your password to yourself and tell us promptly if you think someone else has it.
What Velour does
Velour lets you photograph your wardrobe, generate virtual try-on images, plan outfits on a calendar, and share looks with other users if you choose to. Try-on images are produced by AI models and are an approximation — they are not a photograph of how a garment will actually fit, drape, or look on you. Treat them as a styling aid, not a guarantee.
Your content stays yours
You keep all rights to the photos and content you upload. You are not signing them over to us.
You grant Velour only the narrow permission needed to run the service: to store your content, to send it to our AI providers to generate the results you request, and — if and only if you share a look publicly — to display it to other users in the app. That permission ends when you delete the content or your account.
You confirm you have the right to upload what you upload, and that it does not infringe anyone else's rights.
What you may not do
- Upload photos of other people without their permission, or any image of a minor in a sexualised context.
- Upload unlawful, hateful, harassing, or sexually explicit content.
- Use Velour to impersonate someone, or to create misleading images of a real person.
- Attempt to break, overload, scrape, reverse-engineer, or gain unauthorised access to the service.
- Resell or redistribute the service, or use it to build a competing product.
We may remove content or suspend accounts that breach these rules.
Zero tolerance for objectionable content and abusive users
Velour has zero tolerance for objectionable content or abusive users. Nudity, sexual content, hate, harassment, bullying, threats, violence, and anything that sexualises or endangers a child are not allowed anywhere in Velour, including the public feed, captions and profiles.
- Report. Every look on the public feed has a Report button. Reports come to our team, and we review every one within 24 hours. A look reported by several members is taken off the feed straight away while we check it.
- Block. You can block any member from their look. Neither of you will see the other's looks in the feeds again, on any device, and any follow between you is removed.
- What we do. When content breaks these rules we remove it, and we suspend or permanently ban the account that posted it. Content involving the abuse of a child is reported to the authorities.
You can also email support@velourr.com at any time.
AI-generated results
Generation depends on third-party AI services and is not guaranteed to succeed, to be accurate, or to be available at any given moment. Results vary. A failed or poor-quality generation is not a defect in the service, though we would very much like to hear about it.
Velour Plus and payments
Some features may require a paid subscription. Where a subscription is bought through the Google Play Store or Apple App Store, that store handles billing, renewals, and refunds under its own terms, and you manage or cancel the subscription in your store account. Prices may change with notice; a change never applies to a period you have already paid for.
Ending the agreement
You can stop using Velour and delete your account at any time from Settings. We may suspend or close an account that breaches these terms, or if we stop offering the service — in which case we will give reasonable notice where we can.
Service provided as-is
Velour is provided as-is, without warranties of any kind, to the fullest extent the law allows. We do not promise the service will be uninterrupted, error-free, or that generated images will meet your expectations.
Limitation of liability
To the fullest extent permitted by law, Velour is not liable for indirect, incidental, or consequential losses, or for lost profits, data, or goodwill. Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.
Changes to these terms
We may update these terms. If a change is material we will tell you in the app before it takes effect. Continuing to use Velour after that means you accept the updated terms.
Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction — without affecting any mandatory consumer rights you have where you live.
Contact
Questions about these terms: support@velourr.com. How we handle your data is set out in the Privacy Policy.